Privacy Policy

Website Privacy Notice (Saudi Arabia & United Arab Emirates)

1. Introduction

This Privacy Notice (“Notice”) explains how NEC Saudi Arabia, Ltd. and NEC Saudi Arabia, Ltd. GCC Branch (together, “we”, “us”, “our”, or the “Company”) collect, use, disclose, and protect Personal Data in connection with your interaction with our websites, applications, online services, products, and solutions, in accordance with applicable data protection laws in the Kingdom of Saudi Arabia and the United Arab Emirates, including:

the Saudi Arabian Personal Data Protection Law issued by Royal Decree No. M/19 dated 16 September 2021, as amended by Royal Decree No. M/148 dated 27 March 2023 (“Saudi PDPL”); and
the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”).

This Notice describes our general data protection practices. In some cases, product- or service-specific privacy notices or supplementary notices may apply.

2. Scope of This Notice

This Notice applies to Personal Data processed by us as a data controller in Saudi Arabia and the UAE. “Personal Data” means any information relating to an identified or identifiable natural person, directly or indirectly.

This Notice does not apply where we process Personal Data as a data processor on behalf of our customers. In such cases, the relevant customer agreement governs the processing. If you are an end user, employee, or contractor of one of our customers, please contact that customer directly.

3. Data Controller

NEC Saudi Arabia, Ltd.

Phone: +966 11 465 3381
Address: 8913 Al Olaya, 2554, Al Olaya Dist., 12611
Riyadh, Kingdom of Saudi Arabia

NEC Saudi Arabia, Ltd. GCC Branch

Phone: +971 4 372 4100
Address: DSO-HQ-B6-603-605, Dubai Silicon Oasis
P.O. Box 342069, Dubai, United Arab Emirates

4. Personal Data We Process

Depending on the nature of your interaction with us, we may process the following categories of Personal Data:

Identity and Contact Data: Your name, your identity card number, passport or other identification number, your photo, or residential address (if applicable).
Financial Data: This covers your credit or debit card number and billing information (if applicable).
Marketing and Communications Data: This involves information on when you receive and read marketing communications from us, the events you attend, and your marketing and communication preferences. If you provide these preferences in your profile on our electronic portals and platforms, they are considered Profile Data. Additional information we process for marketing are included with the marketing communications we send you.
Profile Data: This includes information you provide on our electronic portals and platforms, such as your usernames and passwords, purchases or orders, interests, biography, profile settings, marketing and communication preferences (e.g., preferred language, content type, frequency of email alerts), alert and display preferences, content that interests you, date of registration, current stage of registration, account status and level of access, and information from forms you fill out, including survey responses and feedback.
Usage Data: This encompasses information about your use of our website, electronic portals, platforms, and local area networking facilities and similar electronic services. It includes interactions with our mobile applications and information collected progressively during your visits to our website, electronic portals, and platforms. This data includes your referral website, pages visited, actions taken, last viewed/visited site information, details of the content viewed (including when and how many times it was viewed), patterns of page visits, visit duration, number of visits, time spent on each page, frequency of visits, path followed (sequence of pages visited), interactions, functionalities, modules used, and chat messages.
Comments, Feedback, and Other Information You Provide: This includes information you send to customer support, messages, appointment inquiries, and other information you wish to share with us.
Technical Data: This includes technical information collected when you access our website or our electronic portals and platforms. It covers your internet protocol (IP) address or domain names of the devices used, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use.

5. How We Collect Personal Data

We may collect Personal Data through the following methods:

Directly from you, when you submit information through our websites or contact channels;
Automatically, through cookies and similar technologies;
From third parties, where permitted by applicable law.

We collect only Personal Data that is necessary for the purposes described in this Notice.

6. Purposes of Processing

We may process Personal Data for the following purposes:

a)
Providing and managing our products and services, including delivering the products, solutions and/or services you have requested or purchased, and providing customer support;
b)
Managing customer relationships, including managing user accounts and communicating with you regarding your requests, inquiries, complaints, and service-related matters;
c)
Communicating with you, including sending service communications, advisories, and other relevant information related to our products, solutions, and services;
d)
Marketing and promotional activities, including informing you about our products, solutions, services, events, promotions, or product demonstrations, where required by law and subject to your consent;
e)
Conducting surveys, sweepstakes, or contests, where participation is voluntary, to collect feedback for marketing, analytical, monitoring, and service improvement purposes;
f)
Providing and improving customer support services, including processing customer representatives’ Personal Data to personalize the support experience and improve the functionality and quality of our support platforms;
g)
Ensuring security and preventing fraud, including protecting our systems, networks, and users from unauthorized access or misuse;
h)
Complying with legal and regulatory obligations, including applicable laws, regulations, and lawful requests from authorities;
i)
Statistical, analytical, reporting, and research purposes, including to improve our products, services, and business operations; and
j)
Any other purpose reasonably related to the above, or for any other purpose for which we provide notice to you and, where required, obtain your consent at the time your Personal Data is collected.

7. Legal Basis for Processing

We process your Personal Data based on one or more of the following lawful bases, as permitted under the Saudi PDPL and the UAE PDPL, as applicable:

Consent, where required under applicable data protection laws;
Contractual necessity, where processing is necessary to perform a contract to which you are a party or to take steps at your request prior to entering into a contract;
Legal obligation, where processing is necessary to comply with applicable laws and regulatory requirements;
Legitimate interests, where permitted by applicable law, and where such processing is necessary for our operational, administrative, or security purposes and does not unjustifiably override your rights and interests.

8. Data Security

We implement appropriate technical and organisational measures to protect Personal Data against unauthorized access, loss, misuse, or disclosure, taking into account the nature of the data and associated risks.

9. Sharing Your Personal Data

We may share your Personal Data only in the following circumstances:

a)
Within the NEC Group, with companies in our corporate group, for internal administrative purposes or to provide, manage, and support our products and services, subject to appropriate safeguards;
b)
With service providers, vendors, or partners acting on our behalf, who are contractually bound by confidentiality and data protection obligations;
c)
With regulatory, governmental, or law enforcement authorities, where required or permitted by applicable laws and regulations in Saudi Arabia, the United Arab Emirates, or other relevant jurisdictions; and
d)
With your consent, where required by law, for specific and clearly identified purposes.

10. International Data Transfers

As NEC operates globally, your Personal Data may be transferred to, stored, or processed in countries outside your country of residence, including by NEC Group companies or service providers.

Where such international transfers occur, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including contractual, organisational, and technical measures designed to protect your Personal Data.

11. Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes described in this Notice, or as required to comply with applicable legal, regulatory, or contractual obligations.

When determining the appropriate retention period, we consider factors such as:

the nature and purpose of the processing;
the need to continue providing services or managing our relationship with you;
compliance with legal and regulatory requirements;
the establishment, exercise, or defense of legal claims; and
security, fraud prevention, and risk management requirements.

When Personal Data is no longer required, it is securely deleted, anonymized, or archived in accordance with our retention policies and applicable laws.

In some circumstances, we may anonymize Personal Data so that it can no longer be associated with an individual, in which case it may be used for research, statistical, or analytical purposes without further notice.

12. Your Rights

Subject to applicable data protection laws in Saudi Arabia and the United Arab Emirates, you may have certain rights in relation to your Personal Data, including the right to:

a)
Be informed about the collection and use of your Personal Data;
b)
Access your Personal Data held by us, where permitted by law;
c)
Request correction or update of inaccurate or incomplete Personal Data;
d)
Request deletion of your Personal Data, where processing is no longer necessary or where required by applicable law;
e)
Object to or limit processing of your Personal Data, in certain circumstances provided under applicable laws; and
f)
Withdraw your consent, where processing is based on consent, in accordance with applicable legal requirements.

We may take reasonable steps to verify your identity before responding to your request. To exercise your rights, you may submit a request by contacting us at privacy@necsaudi.com.

13. Third-Party Websites

This Privacy Notice applies only to this website. Our website may contain links to third-party websites or services that are not operated or controlled by us.

We are not responsible for the content, security, or privacy practices of such third parties. We encourage you to review the privacy notices of any third-party websites you visit before providing any Personal Data.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies, including third-party tools, to enable website functionality, analyze website usage, and help us improve our website and services.

These technologies may collect information such as browser type, device information, pages visited, and usage patterns. We do not control the cookies or privacy practices of third-party providers that place cookies on our website.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or performance of the website.

15. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data processing practices, business operations, or applicable legal and regulatory requirements.

Any updates will be published on this website, and where required by applicable law, we may also notify you through other appropriate means. The most current version of this Privacy Notice will always be available on this website.

16. Contact Us

For questions or requests regarding Personal Data:

Email: privacy@necsaudi.com

NEC Saudi Arabia, Ltd. Riyadh, Kingdom of Saudi Arabia

NEC Saudi Arabia, Ltd. GCC Branch. Dubai, United Arab Emirates

Displaying present location in the site.